Encountered a glitch? Something doesn't look right? We're here to help! At R'ket, we're committed to providing a seamless and efficient experience for our users. If you come across any bugs, app malfunctions, or data discrepancies, please let us know by submitting a ticket. Your reports are crucial in helping us improve and maintain the quality of our application.
How to Submit a Bug Report:
Visit Our Help Portal:
Go to help.r-ket.app from any web browser.
Look for the 'Submit a Ticket' option on the portal.
Provide Detailed Information:
When filling out the ticket form, please provide as much detail as possible about the issue you're experiencing. Here are some key points to include:
A clear and concise description of the bug or issue.
The steps to reproduce the problem, if possible.
Any error messages or codes you've encountered.
The specific area or feature of the app where the issue occurs.
Screenshots or screen recordings that illustrate the problem can be incredibly helpful.
Submit Your Ticket:
Once you've filled in all the necessary information, submit your ticket. Our support team will review the details and start working on a solution.
What Happens After You Submit a Bug Report?
Acknowledgment: You'll receive an email acknowledging your bug report. We appreciate your effort in helping us enhance the R'ket Application.
Investigation: Our technical team will investigate the issue based on the information you've provided. We might reach out to you via email if we need any additional details or clarifications.
Resolution: We'll work diligently to resolve the issue in a timely manner. While some fixes might be quick, others may require more time to ensure a comprehensive solution.
Update: Once the bug has been fixed, we'll notify you through email. Depending on the nature of the fix, it may be applied immediately or included in the next app update.
Tips for an Effective Bug Report:
Be Specific: The more details you provide, the easier it will be for our team to identify and fix the issue.
Prioritize: If you're reporting multiple issues, please prioritize them based on their impact on your experience.
Patience is Key: We strive to address all reports promptly, but some issues may require more time to resolve. We appreciate your patience and understanding.
Your Contribution Matters:
Your feedback and bug reports play a vital role in the continuous improvement of the R'ket Application. We're dedicated to creating an enjoyable and problem-free experience for all our users, and your contributions help us achieve that goal.
If you have any questions or need further assistance, feel free to reach out to our support team via help.r-ket.app or by sending an email to [email protected].